Discover64209541405
1 marzo 2024
This is a gorgeous hotel in the best location in town. We had a lovely spacious room overlooking the Harbour and found the reception staff great but we felt the service, food and housekeeping were not up to scratch given the 5 star standard and nightly rate. I’m not a person who writes a review without thinking. We gave feedback 3/4 times during our stay but nothing improved. We were told that they were short of staff but really that’s no excuse when the rate remains high. Specifics: housekeeping: water replenished every day which was great ; minibar soft drinks provided free; one bath and hand towel per person provided and not refreshed at turndown service; bed linens not changed at all over 5 nights; sinks, floors and shower doors not cleaned at all; shower cap removed and not replaced despite two requests; kettle in room but no coffee or tea; WiFi never worked; room not serviced until late afternoon (4/5 pm ish). Service: very haphazard and unprofessional - sitting outside people watching is a pleasure but no staff. Had to go into bar to order and wait up to 15 mins for drinks to arrive; breakfast food decidedly underwhelming - no tomatoes for example. No natural yogurt one day. Cafe Creme ordered but black coffee arrived; truly awful omelette overcooked, rolled up on plate. No garnish. Tired fruit salad. Disappointing. With some imagination and TLC this could be a real gem but sadly not in reality yet.
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